Claims
We‘re there for you in time of need. It‘s what families do. To speak with a Claims Representative, please contact us toll free at 877.274.1958 . Or if you would like to file a claim directly, please click here for our claim forms.
Service address
Life Insurance Company of Boston & New YorkPO Box 219
Canton, MA 02021
877.274.1958 fax: 781.821.4976
Business Hours: 8:00 a.m. – 5:00 p.m. ET (Mon-Fri)
Home Office
Life Insurance Company of Boston & New York4300 Camp Road
PO Box 331 Athol Springs, NY 14010
Customer Service
Open communications keep families strong. That’s why we’re always ready to answer your questions and offer the help you need. To speak with a Customer Service Representative, please contact us toll free at 800.645.2317. Or if you would like to make a change to your policy, you may find the appropriate forms by clicking here.
Email Us
Protecting your personal information is important to us. We offer a secure e-mail transmission to maintain your privacy. Please click here to log-in or register to send a secure email to one of our teams.
Pay Your Bill
We now offer a convenient online payment option for certain policies offered at Life Insurance Company of Boston & New York.
You can easily pay premiums online for select individual insurance policies through our Paymentus partner. We offer the option to make secure payments using your bank account information.
Click here to get started!
Please make sure to have your policy number and the last four digits of your social security number ready to get started.
Report Fraud
The Federal government estimates the annual cost of insurance fraud to be in the billions of dollars. Life Insurance Company of Boston & New York, committed to protecting our policyholders and preventing losses due to fraud, has established a Special Investigations Unit. To report suspected fraud or abuse, please call our toll-free telephone number, 877.213.9779.
Disaster Recovery and Business Continuity
In the event that you have a question about your coverage during a government declared Disaster Situation, occurring at either your location or ours, we ask that you please call 800.645.2317. All calls, as well as any mail we may receive, will be answered at either our primary administrative facility or routed to our Disaster Recovery and Business Continuity center. If necessary, additional staff will be available to assist you and informational updates may be posted on this website.