Life Insurance Company of Boston & New York Principles of Ethical Market Conduct
To conduct business according to high standards of honesty and fairness and to render that service to its customers which, in the same circumstances, it would apply or demand for itself.
To provide competent and customer-focused sales and service.
To engage in active and fair competition.
To provide advertising and sales materials that are clear as to purpose and fair as to content.
To provide fair and expeditious handling of customer complaints and disputes.
To maintain a system of supervision and review that is reasonably designed to achieve compliance with the Principles of Ethical Market Conduct.