Life Insurance Company of Boston & New York
Principles of Ethical Market Conduct

  • To conduct business according to high standards of honesty and fairness and to render that service to its customers which, in the same circumstances, it would apply or demand for itself.
  • To provide competent and customer-focused sales and service.
  • To engage in active and fair competition.
  • To provide advertising and sales materials that are clear as to purpose and fair as to content.
  • To provide fair and expeditious handling of customer complaints and disputes.
  • To maintain a system of supervision and review that is reasonably designed to achieve compliance with the Principles of Ethical Market Conduct.